Privacy Policy

As an entity with responsibilities under the Privacy Act 1988 (Commonwealth), Akeso Massage Therapy has adopted the thirteen Australian Privacy Principles contained in the Act. The Privacy Act 1988 regulates the handling of personal information about individuals. This includes the collection, use, storage, disclosure and disposal of personal information. Akeso Massage Therapy is committed to collecting, using, storing, disclosing and disposing information responsibly.

Who we are and our contact details:

Akeso Massage Therapy     

Contact: Sally Alderson         Phone: 0448 010 052

Email:       Website:

What kind of personal information is collected and stored?

Personal information is information or an opinion that identifies an individual. Akeso Massage Therapy may collect the following personal information from you: name, date of birth, email address, phone number, home address, emergency contact name and phone number, details of health conditions and wellbeing, both past and present, records of your visits to Akeso Massage Therapy including details of your health and wellbeing on the day, the treatment given and how you responded. Details relevant to COVID-19 may also be collected – information about travel, locations visited, symptoms of illness, details about COVID-19 tests. Akeso Massage Therapy aims to collect only information necessary to the provision of our services.

How is personal information collected and where is it stored?

Personal information is collected directly from you or from the person acting on your behalf (for example a parent/guardian on behalf of a child/minor). Personal information is collected via the contact form on the website, via SMS/text messages, phone calls, emails and forms such as intake form and COVID-19 screening form and verbally, in consultation. These details are stored on paper in client files kept in a secure cabinet. Some details are also stored on a secure computer, in a mobile phone and in an emailing service.

Why is personal information collected? (Use and disclosure of your personal information)

Personal information is collected primarily for the purpose of providing our services. The information collected allows Akeso Massage Therapy to contact you, to keep you informed about Akeso Massage Therapy and the service you receive and to provide you with a safe and effective service. Wherever possible Akeso Massage Therapy will ensure you are providing information with your consent and with an understanding of the reasons for the information being collected. Your information will not be given to other parties, except where there is a legal requirement. Akeso Massage Therapy will protect your personal information by reasonable safeguards against loss or theft, unauthorised access, disclosure, copying or modification. 

How to access your personal information?

You can request to access your personal information or request corrrections to your personal information at any time by contacting Akeso Massage Therapy. 

How long do we keep your personal information?

Information is stored as safely as possible for the period required under the Health Records Act 2001 (seven years for an adult). When no longer required the information is disposed of in a safe manner, with your privacy of our utmost concern. 

How to lodge a complaint?

If you think your information has been mishandled you can contact Akeso Massage Therapy. The complaint will be investigated and you will be advised as to the outcome. If you are dissatisfied with the outcome you can refer your complaint to the Office of the Australian Information Commissioner.

Your information and our website:


Cookies are little text files used by websites to help you stay logged in to a website and improve its performance for you. Akeso Massage Therapy will not use cookies unless you login or leave a comment on our website.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Akeso Massage Therapy may use analytics services to track web visits etc. These are largely anonymised and will not include your personal data.

Who we share your data with

Akeso Massage Therapy may share your data with web analytics services, but these will not be any personal information.

What data of yours do we retain?

Akeso Massage Therapy doesn’t retain your data at all, other than your information supplied on our contact form.

What rights you have over your data

If you have an account on this site, or have left a message on our contact form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Viewer data might be sent to our analytics services. This will be anonymous data.